Shipping and Return Policy

 Shipping Policy

As part of our ongoing efforts to make our products affordable, we have negotiated good freight rates with the shipping companies that we work with in order to keep shipping costs as low as possible. We deliver nationwide, if you are in doubt about whether we deliver to your city please do not hesitate to call our customer service.

We use Mainfreight for only our biggest and heaviest orders. You can track your order on the Mainfreight website using your tracking number. If you are yet to receive tracking details, please be patient, our team will email you as soon as it has shipped. Delivery times may vary slightly from our delivery estimator.

Mainfreight will be in touch via the phone number supplied on your order when they are ready to deliver your item, to organise a delivery time that works for you.

We keep our most popular products in stock so they can be shipped to you as soon as possible. Other products tailored to the customer’s desire have varied delivery times.

If delivery is expected when you are not home? We have the flexibility to keep your goods in the warehouse until you come home from vacation. Or we can leave the item in a safe place. Contact our customer service after ordering and we will arrange this.

Ordering several items?

To keep costs down, our delivery partners will deliver the whole order at once. So, if you order a selection of products, the longest delivery time determines the total delivery time for your order.

However, there is an opportunity for us to arrange for you to get your order delivered in phases if one desired to be delivered earlier. Please contact our customer service by e-mail at [email protected].

Delivery Time

We keep you informed

Once you’ve placed an order, you will receive an email to confirm your order details, including shipping and delivery time for each item. Once your item has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You’ll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.

Shipping Rates and delivery estimates

The delivery date is an estimate of when your payment has been received. The items on your order will ship as they become available.

Country

Shipping Method

Handing Time

Transit Time

Cost From (Flat Rate)

New Zealand

NZ Post Economy

0- 3 Business Days (Monday – Friday)

3-10 Business Days (Monday – Friday)

NZ$10

New Zealand

Mainfreight

1-3 Business Days (Monday – Friday)

3-10 Business Days (Monday – Friday)

NZ$80

 

The order cut-off time NZ Post: 10:00 (GMT+12:00) New Zealand Standard Time (Auckland)

Large items transported by Mainfreight will be dispatched on the next business day.

How can I track my order?

As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number. Delivery times may vary slightly from our delivery estimator. Furthermore, if you need more details, you can send an email to [email protected] or call +64 9 570 8008

What time will my order be delivered?

For orders shipped to a residential or office address, deliveries are made between 8 am and 5 pm for office addresses. Please note residential address has a night-time delivery service between 8 am and 8 pm.

You can check the estimated delivery date and carrier by visiting the carrier company website, for the latest status of your order. Danik Bathroomware and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Signature on delivery

Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.

I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

If you have any further questions on how to do this, please reach out to our customer support team at

Phone: +64 9 570 8008

Email:  [email protected]

Address: 127D Pilkington Road, Panmure, Auckland 1072

 

Return and Refund Policy

RETURNS

You are free to return this item for any reason (including change of mind) within 14 days of delivery, however, please note that this item can be returned for either:

(i) The return delivery charges will be applied to you if the item is not faulty.

(ii) A refund of 70% of the item’s purchase price (not including delivery charges) as a 30% Restocking Fee applies.

The existence of a 30% Restocking Fee upon return is reflected in this item’s lower pricing markup (it’s cheaper as a result).

Please choose carefully. Returning bulky items is a tenuous affair for customers and retailers alike.

Please familiarize yourself with the following conditions as they are central to our service and strictly observed:

  • You must notify us of your intention by email to return an item within Fourteen (14) days after you received the item.
  • The item must be returned to us in new and un-used condition;
  • The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale;
  • If you discard, destroy, or are unable to re-use the original packaging due to misadventure suffered by it whilst, in your care, you must replace the packaging with the same or similar materials. Items returned that have been damaged in transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent;
  • All tags and labels must be in situ and ‘unremoved’;
  • The item must be complete with any and all instructions or assembly tools;
  • All returned items are inspected to ensure the above (please allow 5 business days).
  • Upon successful inspection pass, you will be refunded 70% of the purchase price within 5 business days after inspection.
  • Door-to-door delivery charges are non-refundable.
  • For further information, read our TERMS & CONDITIONS in full.

What is the restocking fee?

If you decide to return a product that is not faulty, we will charge a 30% restocking fee of the sale price.

Return shipping fee:

Any shipping costs paid by you or charged to you are non-refundable.

Shipping Restrictions

Shopping in New Zealand

The https://danikbath.co.nz/ sells and ships items only within New Zealand

We do not support shipping items in a single order to multiple shipping addresses.

ITEM IS DAMAGED / FAULTY / WRONG / MISSING AN ITEM

Please provide us clear pictures of any damaged, faulty or wrong products / clear description of the missing part and contact us via email – [email protected], along with any details of your purchase, for an exchange or refund within 14 days.

Please allow 3 business days for a response from our Customer Service team.

CHANGE OF MIND POLICY

In the event that you are unhappy with your purchase, we will accept exchanges on items or refunds that are still in their original condition (new, with the package, unassembled) within 14 days of receiving your order. (*All mattress is excluded)​

RETURN IN-STORE

All change-of-mind orders can be returned in-store (Apply to both online and in-store purchases). Please kindly return to our warehouse

CANCELLING YOUR ORDER

We’re really quick at packing your order up which means we can’t cancel once you’ve placed it. However, you are allowed to change the delivery option and delivery address within 2 hours after completing your order. Once the tracking information is allocated, changing the address on the orders is unavailable. Please contact us as soon as possible for any alternation – via [email protected] / +64 9 570 8008

(Order which is not for next-day delivery can alternate anytime 1-day prior to delivery.)

WARRANTY POLICY

We offer a 5-year warranty for all brand-new products (not applicable on man-made damage). Please provide us clear pictures of any damaged, or faulty products and contact us via email – [email protected], along with any details of your purchase, for an exchange or refund within 14 days.

Danik Bathroomware reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or stained, or when product failure is due to causes other than defective workmanship or materials.

Refunds

Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment or bank transfer Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund. Please allow 10-15 business days for the refund to be fully processed.

​If you have any further questions on how to do this, please reach out to our customer support team at

Phone: +64 9 570 8008

Email:  [email protected]

Address: 127D Pilkington Road, Panmure, Auckland 1072