Refund and Returns Policy

Shipping Policy

As part of our ongoing efforts to make our designed products affordable, we have negotiated good freight rates with the shipping companies that we work with in order to keep shipping costs as low as possible. We deliver nationwide, if you are in doubt about whether we deliver to your city please do not hesitate to call our customer service.

We use Mainfreight for only our biggest and heaviest orders. You can track your order on the Mainfreight website using your tracking number. If you are yet to receive tracking details, please be patient, our team will email you as soon as it has shipped. Delivery times may vary slightly from our delivery estimator.

Mainfreight will be in touch via the phone number supplied on your order when they are ready to deliver your item, to organise a delivery time that works for you.

We keep our most popular products in stock so they can be shipped to you as soon as possible. Other products tailored to the customer’s desire have varied delivery times.

If delivery is expected when you are not home? We have the flexibility to keep your goods in the warehouse until you come home from vacation. Or we can leave the item in the safe place. Contact our customer service after ordering and we will arrange this.

Ordering several items?

To keep costs down, our delivery partners will deliver the whole order at once. So, if you order a selection of products, the longest delivery time determines the total delivery time for your order.

However, there is an opportunity for us to arrange for you to get your order delivered in phases if one desired to be delivered earlier. Please contact our customer service by e-mail [email protected].

Delivery Time

We keep you informed

Once you’ve placed an order, you will receive an email to confirm your order details, including shipping and delivery time for each item. Once your item has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You’ll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.

Shipping Rates and delivery estimates

The delivery date is an estimate of when your payment has been received. The items on your order will ship as they become available.


Shipping Method

Handing Time

Transit Time

Cost From (Flat Rate)

New Zealand

NZ Post Economy

0- 3 Business Days (Monday – Friday)

3-10 Business Days (Monday – Friday) 


New Zealand


1-3 Business Days (Monday – Friday)

3-10 Business Days (Monday – Friday)



Order cut of Time NZ Post: 10:00 (GMT+12:00) New Zealand Standard Time (Auckland)

Large items transported by Mainfreight will be dispatched on the second business day

How can I track my order?

As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number. Delivery times may vary slightly from our delivery estimator. Furthermore, if you need more details, you can send an email to [email protected] or call +64 9 570 8008

What time will my order be delivered?

For orders shipped to a residential or office address, deliveries are made between 8 am and 5 pm for office addresses. Please note residential address has a night-time delivery service between 8 am and 8 pm.

You can check the estimated delivery date and carrier by visiting the carrier company website, for the latest status of your order. Danik Bathroomware and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Signature on delivery

Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.

I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

If you have any further questions on how to do this, please reach out to our customer support team at

Phone: +64 9 570 8008

Email:  [email protected]

Adress: 127D Pilkington Road, Panmure, Auckland 1072